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Continue ShoppingRefund and Return Policy
1. Introduction
At Royale Tea Sets, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.
This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us online for fashion products.
2. Eligibility for Returns
- You have 14 days from the date you receive your order to report any issues or request a return or refund.
- To be eligible for a return, items must be in their original condition, unused, unwashed, and with all original tags attached.
3. How to Initiate a Return
- To start a return, please contact our customer service team at info@royaleteasets.com within 14 days of receiving your order.
- Please provide your order number, a description of the issue, and any relevant photos if the item is damaged or incorrect.
- Our team will review your request and provide instructions on how to return the item.
4. Return Shipping Costs
- If the return is due to an error on our part (e.g., incorrect item sent, item damaged upon arrival), we will cover the return shipping costs. We will provide you with a prepaid return shipping label.
- If the return is due to a change of mind, incorrect size, or other reasons not due to our error, the customer is responsible for covering the return shipping costs.
5. Exchanges
- If you wish to exchange an item for a different size or color, please follow the return process outlined above and specify that you would like an exchange.
- Exchanges are subject to product availability. If the desired item is not available, a refund will be issued instead.
6.Damaged or Defective Items
- If you receive an item that is damaged or defective, please contact us immediately at info@royaleteasets.com with your order number and photos of the damage or defect.
- We will arrange for a replacement or refund, including covering the return shipping costs if needed.
7. Non-Returnable Items
- Certain items may be marked as final sale or non-returnable. Please refer to the product description for details.
- Items that have been worn, altered, or washed are not eligible for return.
8. Contact Us
If you have any questions about our refund and return policy, please contact us at info@royaleteasets.com. We are here to help ensure you have a positive shopping experience